YOUR RESPONSIBILITIES: As a customer, you have responsibilities both to our company and yourself. They include:
ESTIMATES – We provide estimates over-the-phone, in-person, and online to help deliver a better understanding of what to expect from your move and our company. Estimates given without an on-site visit are based on previous jobs with similar attributes to yours but keep in mind, all moves are different.
INVENTORY LIST – In an effort to keep our rates low and work time to a minimum, inventory of goods will not be taken by our company. It is your responsibility to make your own inventory list to ensure your items are all present at the end of your move. Be sure to examine each location or destination prior to our departure to make sure there weren’t any items left behind. Important: Inventories are often used during the claims process; inspect your shipment carefully. Make sure all items are accounted for. If there is obvious loss or damage, note this on the inventory at the time of delivery.
SCHEDULING – Setting up an appointment with us is easy. We can schedule your move over-the-phone, in-person, or online. We recommend you make your reservation with us as soon as possible. Advanced notice of your moving date allows us enough time to schedule our crew and to ensure the moving truck’s availability. Your start time is approximate and may be subject to change; however, you will be informed if it differs substantially.
PROCESS AND DURATION – For non-binding estimates, time runs continuously from our arrival of the origin destination and ends once we stop working; billed in ¼ hour increments and rounded up. The actual cost of your move is contingent upon the actual time needed to complete plus any billable charges or fees. Time for each move will vary based on a variety of factors, including volume or dimensions of items moved, preparedness, stairs (up or down), and other circumstances that may cause a delay.
SAFETY – Our immediate work zone can be a hazardous place where serious injuries can occur. Wee-Move reserves the right to refuse service if the work area is occupied by any person, children, pets, or other services providers such as painters, carpenters, roofers, locksmiths, etc. Where it is not a safe scenario under which relocation services should be performed. Our company will not do anything that we feel is unsafe.
HAZARDOUS CONDITIONS - Wee-Move reserves the right to refuse work in the event of that our movers arrive to hazardous health and safety conditions including but not limited to: fecal matter, urine, excessive animal hair and/or dander, excessive dust, mold or mildew, strong urine or musty odor(s), presence of rats/mice, roaches, fleas, bed bugs or other pest infestation, faulty steps or staircases, non-cleared path ways, floors or walk ways, any situation deemed to be a risk to injury, domestic disputes or any violent activity presented upon the work site. In any of these situations, our moving team and our office reserve the right to cancel the job outright, consider a fair hazardous condition fee rather than refusing the job outright. Any hazardous condition fees may apply per mover and will be added to the total cost of the bill.
RISKS OF A MOVE – Moving Services creates certain risks to the customer’s property and/or person. We highly recommend that you personally transport any items of significant value or worth.
FLAT PANEL TV'S. All Televisions that fall under the description of flat panel (LED, LCD, Plasma) are extremely sensitive items and must be moved in the original factory packaging or an approved equivalent. Our company is not liable for any flat panel TV's that are not boxed and moved in the above manor. If a customer requests a flat panel TV to be moved without proper packaging he/she releases our company from any liability or any damage that may occur to the television during or after our services have ended.
SPECIAL / INSTALLED ITEMS– Our company shall in no way be responsible for the working condition of special items or certain equipment; including but not limited to: grandfather clocks, hydraulic sleep beds, cribs, grill/cooking equipment, or mechanical/electrical equipment (MCU/mechanical condition unknown).
DISCONNECT/CONNECT APPLIANCES. All appliances, including but not limited to refrigerators, washers, dryers, ovens/stoves, ac units, etc. must be disconnected or unmounted prior to our arrival. Disconnection includes but is not limited to, water lines and gas lines. Many home appliances are coated with thin metal for visual appeal and have an extreme affinity to dents and scratches. We wrap all appliances but are not responsible for minor dents/scratches that may occur. Our company will not be responsible for plumbing/electrical problems that occur before, during or after the appliance is has been handled or moved.
INTERIOR RISKS. Wee-Move shall not be held responsible for damages on customer’s property or residence resulting from our services. Our company may use dollies or a hand truck(s) to facilitate removal or placement of appliances, etc., and damage that may result to soft floors, such as, but not limited to, indentation, scuff marks, etc., are not the responsibility of our company.
EXTERIOR RISKS. Driving over the lawn, sidewalk or other areas not suitable for a truck and may cause tire ruts, cracking of concrete, damage to plants/trees, damage to sprinklers and/or light fixtures, or in some cases, cause the truck to sink into the ground and become stuck. If this is requested, Wee-Move is not responsible for any of the damages to the property, towing charges, and/or ticket charges that may occur, and those charges will be the responsibility of the customer due immediately upon receipt.
PRE-EXISTING DAMAGES. Our company shall not be responsible for extended damages when moving items that have pre-existing damages, repaired, defects, deteriorated or have an inherent weakness. All items made of stone, concrete, porcelain, terracotta, clay, etc... may have internal/external chipping or cracking due to drying out, weathering, or plant growth. These cracks and/or chipping may not be visible and even with proper padding/care can still result in further damage.
PRESS-BOARD FURNITURE/ITEMS. Press-board furniture is manufactured to be built and assembled once. The moving of press-board items in any way may cause joints to loosen and create a general weakness in the structure of the furniture. Wee-Move is not responsible for any damage that may occur to any press-board item in any way (joint weakness, chipping, scratching, denting, cracking, and/or complete collapse). We will not repair or replace these items if they are damaged by our services. These items are excluded from all moving claims or coverage.
STORAGE. When Wee-Move provides loading and/or unloading of a customer’s storage unit, Wee-Move is only responsible for items while in its immediate care, unless otherwise noted. When the doors are closed, Wee-Move liability ends. If Wee-Move returns to move these items later, it is considered a completely new job.
PETS - Wee-Move will only move empty aquariums and cages (This means empty of water, accessories, and most importantly, creatures including but not limited to: birds, fish, gerbils/hamsters, snakes, turtles, lizards, etc.). The transportation of pets in a moving box truck is unsafe and will not be allowed under any circumstances.
Please refer to our DAMAGE WAIVER AND RELEASE for more information